Communication Policy

Emails, telephone, and text can be a very effective forms of communication but it does not replace an appoinment. Please read this brief policy document to enhance your interaction with your clinician and ensure prompt delivery and response time.

  • The subject of your email should be very clear and specific. If the topic of the conversation changes, please change the subject of the email for easier search and follow up.
  • Please check your spam to ensure proper email delivery.
  • Please include all clinicians that are working on your case. This will ensure quick handling of your email.
  • Please do not reply to your appointment emails. These are sent automatically from our scheduling software. If you need to change an appointment please email your provider directly.
  • You may schedule a new appointment online here: https://myprime.life/schedule-now/
  • Please limit your email to three questions. Some questions may not be answered via email and will require that you wait until your appointment or schedule a phone consultation.
  • Emails are answered as quickly as possible. Please give us 24 hours to respond. If your email is urgent please type URGENT in the subject and we will reply ASAP.
  • If you have an emergency, please call 911.
  • Phone consultations must be scheduled online or by calling our office. You can schedule online here: https://myprime.life/schedule-now/
  • Text messaging can be used for short and quick questions. If you have more than one question, please email us or set up a phone call.

Thank you for following these policies. We look forward to your questions.